Clinic Manager

Clinic Manager

The Clinic Manager is responsible for ensuring the smooth operations of the clinic and the best customer service is rendered to the residents and members.

About Aurum SMG: 

Aurum SMG is a joint venture between Aurum and Singapore Medical Group (SMG). Leveraging on SMG's extensive network of over 25 medical specialities and 50 specialists, the joint venture will launch Core Clinic, a new and innovative medical coworking space targeting specialist healthcare practitioners 

What You’ll Be Doing:

Clinic Operations

• In charge of daily clinic operations to ensure compliance with organisational policies and procedures.
• Liaise and build relationships with a range of stakeholders, e.g., patients, suppliers as well as colleagues.
• Tracking and reporting of the key indicators of the clinic operations.
• Contact and liaise with vendors and service providers to ensure operational needs are adequately met.
• Handle general enquiries or feedback via inbound and outbound call channels such as phone and email on the clinic's services and specialist doctors
• Extending excellent customer service for all potential and existing patients in handling all first-level enquiries.
• Engage potential patients through phone, email and online platforms while running enquiries through a needs analysis to provide relevant information to patients
• Demonstrates basic technical marketing skills and product knowledge.
• Maintaining rigorous compliance with MOH licensing prerequisites.
• Offering supportive guidelines for MOH license applications and inspection processes.
• Manage medication, consumables and equipment including ordering, stock taking, and general housekeeping
• Facilitating the renewal of the clinic license.
• Proficiency in managing various claims including TPA (Third-Party), Medisave, Insurance and securing letters of guarantee.

Resident Management 

• Responsible for resident’s onboarding and offboarding process 

People Management: 

• Oversee clinic staff, capacity planning, infrastructure management and patient handling to ensure that the clinic(s) is/are run optimally and meet service standards.
• Oversee the employee life cycle of the clinic staff, including and not limited to recruitment, training, scheduling and performance management

Others:

• Carry out market research and competitor and patient surveys.
• Prepare documents and reports for management reviews.
• To be able to perform shift work and front desk duties
• All other tasks and responsibilities assigned by General Manager 

Who You Are:

• At least 5 years of relevant clinic operations experience preferably in the healthcare sector, of which, at least 1 year in a managerial capacity with accountability in performance management, process improvement, project management, and implementation.

• Strong interpersonal skills and experience building strong relationships.
• Well-versed with SGiMed
• Diplomacy, tact, and poise under pressure when working through customer issues.

Our Vision

We achieve our vision by:

1. Building fitness and wellness hubs that are centers of excellence in the industry 
2. Filling our space with the best fitness and wellness professionals 
3. Providing the best platform and support services to help our professionals grow 
4. Fostering collaboration across disciplines for healthier and happier lives

We achieve our vision by:

1. Building fitness and wellness hubs that are centres of excellence in the industry to house the top fitness and wellness professionals
2. Providing flexible and convenient access to shared facilities and support services to help professionals grow 
3. Fostering collaboration and professional development opportunities across various professions and disciplines
4. Offering the widest range of premium services and the best customer experience for members

Our values 

Care (from the Heart)

• Show genuine care and compassion for our team, customers, community, company
• Do things because we care and not because we have to
• Proactiveness to help others (team-mates/stakeholders)

Excellence

• Consistently producing work that wows / impresses / delights your teammates and customers
• Going above and beyond everything that we do
• Continuous Improvement
• Exceptional professionalism

Ownership

• Treat it like your own business
• Owning up to your mistakes and actively solving the mistakes
• Deliver on your promises to your teammates and stakeholders
• Do what needs to get done

Integrity

• Always doing the right thing
• Keeping to our word
• Having each other’s back
• Open and effective 2-way communication (both good and bad)
• Treat others fairly with mutual respect 

Agility

• Actively seek learning and able to adapt to new situations
• Able to work with people from various backgrounds, cultures and seniority